Help & FAQ

Install Email Tracker from the Chrome Web Store, then open Gmail, Outlook, Office 365, or Yahoo Mail in the same browser. Send email exactly as you normally would - tracking is automatic. A circle icon next to a sent email means it is tracked; a checkmark means it has been opened.

First, refresh your webmail tab. Second, confirm the extension is enabled at chrome://extensions. Third, make sure you are using a supported webmail in the browser where the extension is installed.

Yes. Other extensions that modify your webmail - email trackers, CRM sidebars, mail mergers, or grammar tools - can interfere with how we insert the tracking pixel.

Chrome hides new extension icons by default. Click the puzzle-piece icon in the top-right of Chrome, find Email Tracker, and click the pin icon.

Make sure the compose window was opened after the extension loaded. If you installed or updated mid-session, refresh the webmail tab first.

Open detection relies on the recipient's email client loading images. Some clients block remote images, privacy tools proxy pixels, and some security gateways pre-fetch images.

We store tracking metadata only: subject line, recipient addresses, send time, and open/click events with timestamp, approximate location, device type, and ISP. We never read, store, or sell the body content of your emails.

The tracking pixel is a standard invisible 1x1 image. A typical recipient will not notice anything, but recipients using a tracker-detection tool can identify that the email contains a tracking pixel.

Yes, where the data exists. Open events always record IP, location, and device - the Free plan simply does not display them.